Frequently Asked Questions

About Virtual Reality
What is VR?
Virtual Reality (VR) is the use of computer technology to create a simulated environment. Unlike traditional user interfaces, VR places the user inside an experience. Instead of viewing a screen in front of them, users are immersed and able to interact with 3D worlds.
I do not particularly enjoy playing games. Is VR for me?
Definitely. We believe VR is for everyone regardless of their interests, age and tech-knowledge. That is why we are providing a huge array of both games and VR experiences to make sure that any customer finds something to their taste.
Why choose DNA VR?
We are the first and biggest VR Entertainment venue in London to provide both well-known single player and multiplayer titles and unique team VR Experiences for up to 10 players. We have also invested heavily in the state-of-the-art hardware so our clients could try Virtual Reality with the best quality currently available on the market. Our employees are the experts in Virtual Reality and we test all of the VR experiences ourselves before recommending them to anyone.
We are also the only venue in UK to provide the unique Free-Roam experiences Depth of Osiris and Space Station Tiberia.
What are the age limits?
We believe that VR is something that does not have age limits. We are able to find an experience suitable for almost any age. However, due to the size of the headset we do not usually recommend the experience for the customers younger than 7 years.
We do make exceptions about younger customers, however they should be accompanied by a parent/guardian throughout their booking. Please note, certain games have their own age recommendations. To find out more please visit our VR Games page.

Games and experiences
Which games and experiences are available at DNA VR?
Currently we provide a huge array of different VR games including shooters, casual games and simulators and are aiming at increasing the number of titles according to demand. We also have various non-gaming titles such as Google Earth VR , Tilt Brush , etc. with many more to follow.
We also have thrilling VR Escape rooms tailored specifically to the groups of 3-6 players.
Our newest arrival is a premium free-roam experience for up to 4 people. Walk around wireless and enjoy the incredible level of immersion.
If you are not sure which experience or game suits you best, our dedicated team will be happy to guide you through experiences and recommend the ones suitable for you!
Can I play with my friends/colleagues/family?
Definitely! It's much more fun to share this exciting moment with somebody! We have options for up to 10 players together in the same world! You can either play one of our multiplayer games: Arizona Sunshine, SkyFront VR, Quivr, Raw Data or solve puzzles together in one of our VR Escape rooms tailored specifically to families and groups of customers of all ages.
Finally our recent arrival, the Free-Roam experiences are suitable for up to 3 people in the same physical room!

Booking and procedures
Which types of booking do you have?
Currently we have 3 main options: booking Single player/Multiplayer slots for Arcade Games, Premium Free-roam Experience (Space Station Tiberia and Depths of Osiris) or the VR Escape rooms ("Tales of Escape" and "Alice in Wonderland")
Do you accept corporate events or other types of bookings for big parties?
Absolutely! You can learn more about it on our VR Parties page. Please contact us and we will help you sort it out.
How many people can participate at the same time?
We currently have 10 normal headsets and 10 booths. In addition to that, we have 3 HTC VivePro headsets in a separate room for the premium Free-Roam experience. A maximum of 13 customers can, therefore, play simultaneously. However, we do provide corporate bookings and birthday parties for up to 25 people
Can I book another slot if I am already at your premises?
Of course, you can. If we do have availability, you can book extra slots straight away. Please note, we cannot accept cash
Should I arrive in advance?
You do not have to come too early. We recommend that our clients to come 5-7 minutes in advance to listen to the introduction and review the setup process. Unfortunately, we might not be able to add time for the customers who arrive late
DNA VR is a live experience - like cinema or theatre - and once the booking is confirmed, we cannot accept any last minute reschedules or refund for last minute cancellations. However, we do understand that sometimes customers have to reschedule their sessions. Please let us know should your circumstances change and our team will do their best to reschedule your session for a more suitable slot.

Health and Safety
Am I going to hit other players or walk into walls?
One of the greatest advantages of our venue is that each of the players has sufficient area to play safely. They are separated from each other with soft walls and, therefore, won't accidentally touch or hit each other. HTC also developed a system that prevents players from walking into walls. If you are close to an obstacle, a hologram will be projected inside the game to let you know.
Other customers are using your headsets. Is my headset going to be clean?
We take hygiene seriously. We are using disposable facemarks and always change them after each customer. We also regularly clean the headsets and the controllers so you won't have to worry about that!
What if I experience motion sickness or any other side effect while using the system?
We are doing our best to provide experiences that are associated with lower probability of motion sickness. It has been argued that the highest level of motion sickness in VR is associated with VR Roller-coasters and similar experiences. We test all the games ourselves before offering them at DNA VR. We also setup and test all our equipment so it works without causing any motion sickness.
However, as with any motion-related entertainment, some people may be susceptible to unexpected side-effects during the VR session. If you feel unwell at any point please let a member of DNA VR team know and we will be there to help you.
I wear prescription glasses. Can I enjoy the experience without taking them off?
To make the experience as smooth and as enjoyable as possible we do recommend our customers to take off their glasses or use contact lenses. However, HTC Vive head-mounted display (HMD) features slots to allow the average pair of eyewear to fit inside while using the system. The Vive also features adjustment knobs to configure the focus for each eye independently, and a separate adjustment knob to match the screen separation to that of your eyes. If you are not sure about this please contact our team and they will be happy to help you.
Are there any physical limitations that would prevent me from enjoying the experience?
The optimal VR experience requires users to move their head and neck, and have use of at least one hand to interact with the environment.
Unfortunately, as we are located at the basement level, we cannot currently provide wheelchair access.
Be sure to consult your doctor before visiting us if you have pre-existing serious medical conditions (such as a heart ailment), conditions that affect your ability to safely perform physical activities, psychiatric conditions (such as anxiety disorders or post-traumatic stress disorder). When in doubt, please do not hesitate to ask a member of our staff and we will help you choose an experience according to your needs.

Facility and Hardware
What kind of hardware are you using?
We are currently using HTC Vive and very powerful PCs to insure smooth VR Experience. For our Premium Free-Roam Experience we have HTC VivePro headsets for even better resolution and performance.
How to find us
We are located at Units 1 and 2, 400-404 York way, N7 9LR. If you have trouble finding us, our entrance is between Nisa Local and York Pharmacy. The door is always open! Just go down the stairs, turn left and ring the bell. Our VR Masters will be with you at no time!
Contact us
Please contact us with any questions or comments using the form below. We look forward to hearing from you.
+44 (0) 20 7686 6090
Units 1&2, 400 – 404 York Way, N7 9LW