FAQ

About Virtual Reality

What is VR?

Virtual Reality (VR) is the use of computer technology to create a simulated environment. Unlike traditional user interfaces, VR places the user inside an experience. Instead of viewing a screen in front of them, users are immersed and able to interact with 3D worlds.

I do not particularly enjoy playing games. Is VR for me?

Definitely. We believe VR is for everyone regardless of their interests, age and tech-knowledge. That is why we are providing a huge array of both games and VR experiences to make sure that any customer finds something to their taste.

Why choose DNA VR?

We are the first VR Entertainment venue in London to provide both well-known singleplayer and multiplayer titles and a unique team VR Experience for 3-6 players. We have also invested heavily into the state-of-the-art hardware so our clients could try Virtual Reality of the best quality currently available on the market. Our employees are the experts in Virtual Reality and we test all of the VR experiences ourselves before recommending them to anyone.

What are the age limits?

According to HTC, recommended minimum age for HTC Vive is 12. However, younger customers are welcome if accompanied by a parent/guardian at the start of the booking to sign the Terms and Conditions in-person, on behalf of their child. Please note, certain games have their own age recommendations. To find out more please visit our VR Games page.

Games and experiences

Which games and experiences are available at DNA VR?

Currently we provide a huge array of different VR games including shooters, casual games and simulators and are aiming at increasing the number of titles according to demand. Secondly, we have various non-gaming titles such as Everest VR , Google Earth VR , Tilt Brush , etc. with many more to follow. Finally, we also have thrilling VR adventures tailored specifically to the groups of 3-6 players.
If you are not sure which experience or game suits you best, please do not hesitate to ask us and we will be happy to assist you. Our dedicated team will guide through the experiences and recommend the ones suitable for you!

Can I come with friends/colleagues/family?

Definitely! It's much more fun to share this exciting moment with somebody! You can either book a Co-Op VR Experience , a couple of single player slots for the same time or enjoy the benefits of our group room. Finally, we recommend our one-hour VR experience “Alice in Wonderland” or VR Escape room "Tales of Escape" specifically to families and groups of customers of all ages.

Do you have multiplayer games?

Yes. Some of the VR games at DNA VR allow you to play either in a “co-op” or multiplayer mode. Shoot Robots , Fight Zombies , Defend Castles together! You can as well book our group room and take turns in the headset while your friends are watching and commenting!
Finally, our team VR experiences “Alice in Wonderland” and "Tales of Escape" can accommodate up to 6 players. You will be able to see your teammates in Virtual reality and interact with them.

I have purchased a game that you do not currently provide. Can I play it at DNA VR?

Certainly, you can! Customers who have already purchased a particular game or experience on Steam are welcome to enjoy it at DNA VR using their account. In order for us to fulfil your needs, please let us know at least 24 hours in advance and we will sort it out for you. You can also submit your own videos and films before enjoying them at our premises.

Booking and procedures

Which types of booking do you have?

Currently we have 4 main options: booking a Co-Op Experience, a slot for a single player, group room or the VR Escape rooms/group experience ("Tales of Escape" and “Alice in Wonderland”).

Do you accept corporate event or other types of bookings for a big party?

Absolutely! Please drop us an email and we will help you sort it out.

How many people can participate at the same time?

We currently have 3 slots for single players, one group room (where players take turns) for up to 3 players and the group VR Experience up to 6 players.

Can I book another slot if I am already at your premises?

Of course, you can. Either do it from your own device or use one of ours to book an extra slot. We can also accept cards at our premises.

Should I arrive in advance?

We strongly recommend that our clients come at least 15-20 minutes in advance to listen to all the safety procedures and also review the setup process. Additionally, our younger customers accompanied by their parents/guardians should arrive in advance to sign the terms and conditions form.

Cancelations

DNA VR is a live experience - like cinema or theatre - and once the booking is confirmed, we can not accept any last minute reschedules or refund for last minute cancellations. However, we do understand that sometimes customers have to reschedule their sessions. Please let us know should your circumstances change and our team will do their best to reschedule your session for a more suitable slot.

Health and Safety

Am I going to hit other players or walk into walls?

One of the greatest advantages of our venue is that each of the players has sufficient area to play safely. They are separated from each other with soft walls and, therefore, won’t accidentally touch or hit each other. HTC also developed a system that prevents players from walking into walls. If you are close to an obstacle, a hologram will be projected inside the game to let you know.

What if I experience motion sickness or any other side effect while using the system?

We are doing our best to provide experiences that are associated with lower probability of motion sickness. It has been argued that the highest level of motion sickness in VR is associated with VR Roller-coasters and similar experiences. We test all the experiences ourselves before offering them at DNA VR. We also setup and tesy all our equipment so it works without causing any motion sickness.
However, as with any motion-related entertainment, some people may be susceptible to unexpected side-effects during the VR session. If you feel unwell at any point please let a member of DNA VR team know and we will be there to help you.

I wear prescription glasses. Can I enjoy the experience without taking them off?

To make the experience as smooth and as enjoyable as possible we do recommend our customers to take off their glasses or use contact lenses. However, HTC Vive head-mounted display (HMD) features slots to allow the average pair of eyewear to fit inside while using the system. The Vive also features adjustment knobs to configure the focus for each eye independently, and a separate adjustment knob to match the screen separation to that of your eyes. If you are not sure about this please contact our team and they will be happy to help you.

Are there any physical limitations that would prevent me from enjoying the experience?

The optimal VR experience requires users to move their head and neck, and have use of at least one hand to interact with the environment.
Unfortunately, as we are located at the basement level, we cannot currently provide wheelchair access.
Be sure to consult your doctor before visiting us if you have pre-existing serious medical conditions (such as a heart ailment), conditions that affect your ability to safely perform physical activities, psychiatric conditions (such as anxiety disorders or post-traumatic stress disorder. When in doubt, please do not hesitate to ask a member of our staff and we will help you choose an experience according to your needs.

Facility and Hardware

What kind of hardware are you using?

We are currently using HTC Vive and very powerful PCs to insure smooth VR Experience.

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